SHIPPING & RETURNS
Shea Butter Like Whoa utilized the United States Post Office services for all shipping orders as it affords faster delivery service to enhance your overall shopping experience.
Shipping Rates are based per order depending on the total weight.
Free Standard Shipping for ALL orders $50 & Over
***For Domestic (Continental United States) ONLY***
International Rates apply according to country
***Our Shea Butter Based products will melt in temperatures over 80 degrees fahrenheit. When ordering during summer months, Shea Butter Like Whoa will not be responsible for reimbursement if product melts during shipment. However, the product is still usable - place product in freezer for approximately 20-30 mins and then let product sit at room temperature for at least 2 hours. Doing this will allow the product to solidify once again, but it will lose it's fluffiness (not an issue).***
Order Processing Time
Please allow 3-5 business days to process your order. If your order is placed after business hours or on a holiday, the processing time starts the next business day.
US Postal Service must be used when shipping to P.O. Boxes and APOs/FPOs.
Orders being sent to P.O. Boxes and APOs/FPOs addresses must be shipped via the United States Postal Service. Priority delivery options (2nd Day service) is not available.
Hours of Operation
Mon - Fri - 9:00 am - 5:00 pm (EST)
Due to the hand-crafted nature of our products; All Sales Are Final! We are committed to our
customer's satisfaction with all products. Please email customer service email@example.com or call 1-844-245-SBLW (7259).
Damage or loss incurred during shipment is the delivery company's responsibility. Claims must be properly filed with the delivering carrier. Although the addressee must initiate damage claims against the shipper, we will be happy to assist you.
We are not responsible for lost or stolen packages, if the USPS or tracking indicates the package was delivered, we will not reship orders that have been lost or stolen. Please contact your mail carrier.
The US Department of Transportation (DOT) restricts certain items from being shipped by air if they could contribute to an on board fire or other mishap. These items include aerosols and alcohol-based products such as pressurized spray cans, fragrances, and nail enamels. We're committed to getting you your order as soon as possible, but we also want to do it safely and responsibly, in compliance with DOT rules. That's why we require orders containing one of these items to be shipped via Standard Delivery only. Unfortunately, we cannot ship restricted items to Alaska, Hawaii, Puerto Rico, Guam, the US Virgin Islands or APO/FPO addresses. If your order contains one of these items, you must choose Standard Delivery for your order.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the items in your shipment, please contact Customer Service: 1-844-245-SBLW (7259) between the hours of 9:00 a.m. and 5:00 p.m.; or send an email including your Order # to firstname.lastname@example.org; Monday through Friday. Our customer service representatives will be happy to assist you.